![]() You’ve just been enrolled in your company’s Slack workspace and have been invited to a number of channels so you can keep up with the goings-on at your job. In most cases, this should resolve your connectivity issue. If your connection is the problem, then you’ll need to reset your internet connection and then restart Slack. You can confirm such an outage by visiting a website like Downdetector, which will allow you to look up the current outage status of services like Slack. If your connection passes the two tests above, then it’s likely that Slack is experiencing its own platform-wide outage, and you’ll have to wait until Slack resolves it. Slack also recommends checking your connection to its service by using its own connection test, which can be accessed at /help/test. Check your connection by attempting to load another website in your browser. If you’re having trouble connecting to Slack, the first thing you need to do is check your own connection. It’s also possible that your connection issues could be on your end. And while there have been instances of the entire platform being down, connectivity issues don’t just stem from worldwide outages. Thanks in advance for any feedback or thoughts on that.One of the most common issues with Slack is connectivity. However, I'm also considering that if someone neglects to answer in a thread, their reply will not be in the side convo which would defeat the purpose if we have to go check Slack to see if everyone is doing it right :) I don't see how Zendesk would know it was part of the side convo if it was not in a thread, since the next message in the channel could be about.anything. After those messages drop from view in Slack, are they still visible in the ticket side conversation? Most of the time we aren't going to care 3-6 months later, but there may be some cases where the side conversation from Slack would still be relevant and important to see.Ģ) Do side conversations work with threads and only with threads? I'm picturing starting a side convo, then someone replies in the same channel, but NOT in a thread. ![]() I have two questions to which I'm not finding an answer:ġ) We are using Slack free version, where old messages drop off after reaching the 10K limit. The conversation can continue back and forth, as long as necessary, until you get the information you need. The Slack replies are automatically included in the ticket’s side conversation. The team in the Slack channel can view your message and reply to the thread directly, without logging into Support. When you’ve finished composing your message, click Send.Slack Workspace 1 - #general, Slack Workspace 2 - #general, and so on. If you have multiple Slack workspaces connected to Zendesk Support, the workspace appears before the channel address. If you have a lot of Slack channels, it may take a few moments to display the list of available channels. You cannot combine Slack and email conversations. You start a side conversation in one Slack channel at a time. You can also add attachments.įor more information about the composer, see Rich text editing in the side conversation composer. Enter the Slack channel and your message.If you don’t have the Agent Workspace, in a ticket click the Side Conversations plus sign (+) in the upper-left. In a ticket, open the context panel and click the Side conversations ( ) icon, then click the plus sign (+).To create a side conversation using Slack When you create a side conversation, you choose between using email or using Slack. ![]() Note: Side conversations in the Agent Workspace context panel is currently in an Early Access Program (EAP).
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